Terms & Conditions
Welcome to Ponnagam.
By accessing or using our website https://ponnagam.in, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or making a purchase.
If you do not agree with any part of these Terms, you must not use this website.
General Information
Ponnagam is an online platform offering curated products and content. These Terms apply to all visitors, users, customers, and others who access or use the website.
We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.
Eligibility to Use
By using this website, you confirm that:
- You are at least 18 years of age, or
- You are accessing the website under the supervision of a parent or legal guardian
You agree to use the website only for lawful purposes.
Products & Services
- All products displayed on the website are subject to availability.
- We reserve the right to limit quantities or discontinue any product at any time without notice.
- Product images are for representation purposes only. Actual color, texture, or finish may vary slightly due to lighting, screen resolution, or handcrafted nature of products.
Pricing & Payments
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- Prices are subject to change without prior notice.
- Payments must be made in full at the time of placing an order using available payment methods on the website.
In case of payment failure, the order will not be processed.
Order Acceptance & Cancellation
- Placing an order does not guarantee acceptance.
- We reserve the right to cancel or refuse any order due to:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
If an order is cancelled after payment, the refund will be processed as per our Refund Policy.
Shipping & Delivery
Shipping and delivery timelines are provided as estimates and may vary due to external factors.
Please refer to our Shipping Policy for detailed information.
Ponnagam is not responsible for delays caused by courier partners, natural events, or incorrect address details provided by the customer.
Returns & Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Please review the policy carefully before making a purchase.
Intellectual Property
All content on this website, including text, images, graphics, logos, designs, and layout, is the property of Ponnagam and is protected under applicable copyright and intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
User Conduct
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Upload or transmit viruses or malicious code
- Attempt to gain unauthorized access to the website or its systems
- Post false, misleading, or offensive content
Violation of these rules may result in termination of access without notice.
Third-Party Links
The website may contain links to third-party websites. These links are provided for convenience only.
Ponnagam does not control or endorse the content, policies, or practices of third-party websites and is not responsible for any loss or damage arising from their use.
Limitation of Liability
To the maximum extent permitted by law, Ponnagam shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
- Use or inability to use the website
- Purchase or use of products
- Errors, interruptions, or delays
Use of the website and its content is at your own risk.
Indemnification
You agree to indemnify and hold harmless Ponnagam, its owners, employees, and partners from any claims, damages, losses, or expenses arising out of your use of the website or violation of these Terms.
Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Tamil Nadu, India.
Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
📧 Email: support@ponnagam.in
📞 Phone/WhatsApp: As mentioned on the website