At Ponnagam, we take great care to ensure that every product reaches you in good condition. Please read our Return & Refund Policy carefully before placing an order.
Eligibility for Returns
We accept returns only in the following cases:
- The product received is damaged
- The product is defective
- You received a wrong item
Returns are not accepted for reasons such as change of mind, personal preference, or incorrect size/colour choice.
Return Request Timeline
- Return requests must be raised within 48 hours of delivery
- Requests raised after this period will not be accepted
To initiate a return, please contact us with:
- Order ID
- Clear photos or video of the product showing the issue
Conditions for Return
To be eligible for a return:
- The product must be unused, unwashed, and in original condition
- Original tags, packaging, and invoice must be intact
- Products showing signs of wear, alteration, or damage caused after delivery will not be accepted
Non-Returnable Items
The following items are not eligible for return or refund:
- Products purchased during sale or promotional offers
- Custom-made or made-to-order products
- Items damaged due to improper use or handling
- Products without original packaging or tags
Return Approval & Pickup
- All return requests are subject to verification by our team
- Once approved, we will arrange a reverse pickup or provide return shipping instructions
- Pickup availability depends on the customer’s location and courier partner serviceability
Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original mode of payment
- In case of Cash on Delivery (if applicable), refunds will be processed via bank transfer or UPI
Shipping charges (if any) are non-refundable, unless the return is due to our error.
Exchange Policy
Currently, we do not offer direct exchanges.
If eligible, you may place a new order after the return is approved and refund is processed.
Cancellation Policy
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation is not possible
If cancelled successfully, the refund will be processed as per our refund timeline.
Damaged Packages
If you receive a package that appears tampered with or damaged:
- Do not accept the delivery
- Inform the delivery executive immediately
- Contact us within 24 hours
Contact Us
For return, refund, or cancellation requests, reach out to us at:
📧 Email: support@ponnagam.in
📞 Phone / WhatsApp: As listed on the website