At Ponnagam, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and ship orders across India.
Order Processing Time
All orders are processed within 2–4 business days after receiving payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
In case of high order volumes, festivals, or unforeseen circumstances, processing and shipping may take additional time. We will inform you via email or phone if there is a significant delay.
Shipping Locations
Currently, we ship across India.
At this time, international shipping is not available.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Weight and size of the package
From time to time, free shipping offers may be available during promotions or special sales. Such offers will be clearly mentioned on the website.
Estimated Delivery Time
Once shipped, orders are usually delivered within:
- Metro Cities: 3–6 business days
- Other Cities & Towns: 5–9 business days
- Remote / Rural Areas: 7–12 business days
Delivery timelines are estimates and may vary depending on courier partner operations, weather conditions, or local restrictions.
Shipping Partners
We work with trusted third-party courier and logistics partners to ensure safe and reliable delivery of your orders. Tracking details will be shared once the order is dispatched.
Order Tracking
After your order is shipped, you will receive a tracking ID via email or WhatsApp/SMS (where applicable).
You can track your order using the link provided by the courier partner.
Delivery Delays
While we strive to meet delivery timelines, Ponnagam is not responsible for delays caused by:
- Courier partner issues
- Natural calamities
- Strikes or lockdowns
- Incorrect or incomplete delivery address provided by the customer
Incorrect Address or Failed Delivery
Please ensure that your shipping address and contact details are accurate at checkout.
If an order is returned to us due to:
- Incorrect address
- Repeated failed delivery attempts
- Customer unavailability
Re-shipping charges will have to be borne by the customer.
Damaged or Missing Packages
If you receive a damaged package or notice missing items:
- Please contact us within 48 hours of delivery
- Share clear photos of the package and products received
We will investigate the issue and take appropriate action based on our internal review and courier partner confirmation.
Contact Us
For any shipping-related queries, you can reach us at:
📧 Email: support@ponnagam.in
📞 Phone/WhatsApp: [As listed on the website]